Name: Roy Wood
Title: VP, Global Professional Services
What brought you to Sparta Systems?
Simply put, I moved into my current role at Sparta because of the Trackwise product. My entire career I’ve been able to support software offerings that were state-of-the-art while adding tremendous value to our customers. Before committing to Sparta I did extensive research not only on the current state of the Trackwise software, but also looked at the company’s future development plans as well as how our customers were using the software creatively. I was amazed at the flexibility of the software, the different ways customers were utilizing it, the ease of use, and the seemingly unlimited potential of the software across multiple industries. In addition, with Sparta’s plans to move into Analytics, Mobility, and into the cloud with its Extended Enterprise offering, I knew the future would be very bright.
What is the biggest problem enterprises face with quality management?
Enterprises face numerous problems today with quality management. The biggest problem from a risk and cost standpoint I feel are disparate quality management systems at many customer locations. As we know, there is a push both internally at customers and from regulatory agencies to solve very specific quality problems. Companies attempt to solve these problems by purchasing or developing a solution that is “problem specific.” This results over time in numerous systems functioning in silos, which decreases the ability to obtain metrics in a timely and efficient manner, as well as greatly increases the system maintenance and training costs.
A “one system” strategy most likely will not fix all these problems, but having one centralized quality management system that interacts with information from other specialized systems (ERP, CRM, LMS, etc.) will give users and management one stable place to gather information to make educated decisions in a timely manner. Additionally, one QMS gives companies more ability to share information between their site locations. It brings sanity into a potentially insane landscape.
How do you see the quality management industry advancing in the next 2-5 years?
First and foremost, companies will continue to advance the recent trend of thinking much more globally. This is a large shift from previous ways of operating businesses on more “localized” levels. Companies big and small are looking at their internal processes and how to harmonize them across multiple business units that in many cases are spread across the world. Each region has their own way of performing critical functions. As companies harmonize these functions across business units, training and documentation overhead decreases due to single Standard Operating Procedures. This progression also enables companies to utilize electronic systems efficiently instead of building out multiple work streams for different business units. This results in shorter roll-out times.
In addition to the “globalization” of quality management, the next couple of years will bring the need for a broader distribution of quality processes to more employees across organizations. This will result in technology such as mobility to be crucial as these companies strive to remain competitive. It will be key to have the quality process and systems “at the fingertips” of the employees at all times.
Connect with Christian Rockwell on Google+.